Problem Cause Solution
When using On Hook Dial or
Manual Dial, “Receiving”
appears and transmission is
not allowed.
If the machine fails to detect
the size of the original when
[Start] key is pressed, it
performs a receiving
operation.
Press [Scan Size] in [Scan Settings],
select the scan area, and then resend the
document.
If you use On Hook Dial or Manual Dial
frequently, it is recommended that you
set “Receive documents by pressing the
[Start] key when originals are not set.”
to “Off” in User Parameters. If this is set
to “Off”, when using Manual Dial you
cannot receive by pressing the [Start]
key. For details about how to do this, see
“Parameter Settings”, General Settings
Guide.
LAN-Fax Driver does not
work.
The entered login user name,
login password, or driver
encryption key is incorrect.
Check your login user name, login
password, or driver encryption key, and
enter them correctly. Contact the
administrator.
LAN-Fax Driver does not
work.
A high security level is set by
the extended security
function.
Contact the administrator.
Although a group
specification was set for the
following, reception was not
possible.
Receiving Station of
Information Box,
Forwarding, Forwarding of
Special Sender, Reception
Report e-mail, Email TX
Results, routing e-mail
received via SMTP.
The number of specified
destinations exceeds the
maximum number that can be
specified as a group.
A maximum of 500 parties can be
specified for a group. Check if there are
over the specified numbers registered in
the address book. If a group was
registered in another group or specified
as Receiving Stations 1 to 5 for the
Transfer Box, transmission is canceled
but an error message does not appear.
Reception
Problem Cause Solution
The machine failed to print
received fax documents.
If this happened when the
Receiving File indicator was
• Load paper into the tray.
• Add toner.
When You Cannot Send or Receive Fax Messages As Wanted
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