Message Cause Solution
"The print job has been
cancelled because capture
file(s) could not be stored:
Exceeded max. number of
files."
The maximum file capacity of
the document server was
exceeded.
Delete the files stored in the document
server.
"The print job has been
cancelled because capture
file(s) could not be stored:
Exceeded max. number of
pages per file."
The maximum page capacity
of the document server was
exceeded.
Delete some of the files stored in the
document server or reduce the number
of pages that you want to send.
"The selected paper size is
not supported. This job has
been cancelled."
Job reset is automatically
performed if the specified
paper size is incorrect.
Specify the correct paper size and print
the file again.
"You do not have a privilege
to use this function. This job
has been cancelled."
The entered login user name
or login password is not
correct.
Check that the user name and password
are correct.
"You do not have a privilege
to use this function. This job
has been cancelled."
The logged in user is not
allowed to use the selected
function.
Contact the administrator.
If the printing does not start, contact your service representative.
• The contents of errors may be printed on the Configuration Page. Check the Configuration Page in
conjunction with the error log. For details about how to print the Configuration Page, see “List / Test
Print”, General Settings Guide.
Checking the Error Log
If files could not be stored due to printing errors, identify the cause of the errors by checking the error log
on the control panel.
• The most recent 30 errors are stored in the error log. If a new error is added when there are 30 errors
already stored, the oldest error is deleted. However, if the earliest error is a Sample Print, Locked
Print, Hold Print, or Stored Print error, it is not deleted. The error is stored separately until the number
of errors reaches 30.
• If the main power switch is turned off, the log is deleted.
Messages Displayed When Using the Printer Function
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