• If a message not described here appears, act according to the message. For information about how
to turn off the main power switch, see “Turning On/Off the Power”, About This Machine.
Message Cause Solution
"Any of Login User Name,
Login Password or Driver
Encryption Key is incorrect."
The entered login user name,
password, or driver
encryption key was invalid.
• Check the login user name, login
password, and driver encryption
key.
• Permission to use this function has
not been granted. Contact the
administrator.
"Call Service"
"Please call your service
representative."
An unrecoverable error has
occurred in the machine.
Contact your service representative.
"Cannot add any more
scanning mode."
The maximum number of
registerable scan modes has
been exceeded.
The maximum number of modes that can
be stored is 100. Delete unneeded
modes.
"Cannot connect to the
scanner. Check the network
Access Mask settings in User
Tools."
An access mask is set. Contact the network or scanner
administrator.
"Cannot detect the paper size
of the original. Specify the
scanning size."
The set original was
misaligned.
• Place the original correctly.
• Specify the scan size.
• When placing an original directly
on the exposure glass, the lifting/
lowering action of the ADF triggers
the automatic original size
detection process. Lift the ADF by
more than 30 degrees.
"Cannot find "XXX" scanner
used for the previous scan.
"YYY" will be used instead."
(“XXX” and “YYY” indicate
scanner names.)
The main power switch of the
previously used scanner is not
set to “On”.
Check whether the main power switch of
the scanner used for the previous scan is
turned on.
Messages Displayed When Using the Scanner Function
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