Message Cause Solution
exceeded the setting range of
the machine.
exceed the setting range of the
machine.
• Disable the client computer's own
firewall. For details, see Windows
Help.
"Fatal error has occurred in
the scanner."
An unrecoverable error has
occurred on the machine.
An unrecoverable error has occurred in
the machine. Contact your service
representative.
"Insufficient memory. Close
all other applications, then
restart scanning."
Memory is insufficient. • Close all the unnecessary
applications running on the client
computer.
• Uninstall the TWAIN driver, and
then reinstall it after restarting the
computer.
"Insufficient memory. Reduce
the scanning area."
Scanner memory is
insufficient.
• Reset the scan size.
• Lower the resolution.
• Set with no compression. See
TWAIN Driver help.
The problem may be due to the following
cause:
• Scanning cannot be performed if
large values are set for brightness
when using halftone or high
resolution. See “Relationship
between Resolution and Scan
Size”, Scanner Reference.
"Invalid Winsock version.
Please use version 1.1 or
higher."
You are using an invalid
version of Winsock.
Install the operating system of the
computer or copy Winsock from the
operating system CD-ROM.
"No User Code is registered.
Consult your system
administrator."
Access is restricted with user
codes.
Contact the administrator of the
machine.
"No response from the
scanner."
The machine or client
computer is not connected to
the network correctly.
Check whether the machine or client
computer is connected to the network
correctly.
Messages Displayed When Using the Scanner Function
95
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