16 Problem Solving
446
Problem Solving
16
Machine Trouble
Before you determine that the machine is defective, check the machine status again.
Symptom Cause Remedy
The machine is
not powered on.
Is the reset button or power
switch off on the machine?
Turn the reset button and power switch on.
Refer to "Power On / Off" (P.34).
Is the power cord plugged
into the power outlet?
Turn the power switch off, and then firmly
plug the power cord into the connector and
power outlet. Then turn the power switch
on.
Refer to "Power On / Off" (P.34).
Is the power cord connector
disconnected from the
machine?
Does the AC outlet supply
power properly?
Connect another appliance to the outlet to
verify the power supply.
The touch screen
is too dark.
Is the <Power Saver>
button on?
The machine is in the Power Saver mode.
Press the <Power Saver> button on the
control panel to exit the Power Saver
mode.
Refer to "Power Saver Mode" (P.37).
Is the brightness dial set to
a low level?
Adjust the brightness dial.
Refer to "Control Panel" (P.40).
Unable to print or
copy.
Is a message displayed on
the touch screen?
Follow the instructions displayed to solve
the problem.
When a parallel interface
cable is used to connect
between the machine and
the computer, bi-directional
communication is not
available for the computer.
The bi-directional communication is set to
"Enabled" by factory default on the
machine. Therefore, printing is not
available if the machine is connected to a
computer which does not support the bi-
directional communication. In that case,
change this setting to "Disabled" on the
machine's control panel.
Refer to the Network Administrator Guide for
details.
Is the memory capacity
insufficient?
Perform one of the following: set [Print
Mode] to [Speed Priority], print using
[Ensure Printing], reduce the number of
open ports to increase the print page buffer
size, or install the 256MB Memory to
increase the memory size.
Refer to "Allocate Memory" (P.300).
Note • When memory capacity is insufficient, the
port setting is automatically set to [Stop]
and the machine is restarted.
•
For information on expanding
memory, contact our Customer
Support Center.
Unable to print or
copy.
Is the print mode off on the
machine?
Press the <Machine Status> button to
check [Print Mode] on the [Machine Status]
screen. If [Print Mode] is set to [Off-line],
select [On-line].
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