Trouble during Scanning
467
Problem Solving
16
Unable to Send a Scanned Document over the Network (FTP/SMB)
Follow the procedure below if you cannot send a scanned document over the network.
No Cause The network cable is disconnected from the machine.
Action Connect the network cable to the machine.
Refer to the Network Administrator Guide for details.
Cause The Salutation port is not enabled on the machine.
Action Enable the Salutation port.
Refer to the Network Administrator Guide for details.
Cause The network between the computer and machine is
abnormal.
Action Check with your network administrator.
Unable to open a mailbox. Cause The mailbox is unregistered.
No Action Register the mailbox.
Refer to "Mailbox" (P.336).
Cause The mailbox password has been forgotten.
Action The password cannot be verified. In the system
administrator mode, change the password setting to [Off]
or re-register a password.
Refer to "Mailbox" (P.336).
Unable to import data from
the scanner due to a
TWAIN transmission error.
Cause The scan driver is not installed.
No Action Install the scan driver.
Operation halts during
import.
Cause The file size is too large.
Action Lower the resolution or set the output file format with high
compression ratio, and import again.
Refer to "File Format (Selecting the Format of Scanned Data)"
(P.180).
Unable to send data over
the network
Cause The server is not correctly specified.
Action Correctly specify the server.
Cause The save destination is not correctly specified.
Action Correctly specify the save destination.
Cause When using SMB, the shared name is not correctly
specified.
Action Correctly specify the shared name.
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