Trouble during Faxing
463
Problem Solving
16
Receiving Problems
Follow the procedure below if you cannot receive a fax.
Cause The Login Setup/Auditron Administration feature is used
and the fax is sent directly from the computer.
Action When the Login Setup/Auditron Administration feature is
used and you send a fax directly from the computer, you
must set the user ID and password registered on the
machine to the fax driver.
For information on the Login Setup/Auditron Administration
feature, refer to "Login Setup/Auditron Administration" (P.359).
For details on how to send a fax directly from the computer,
refer to "CentreWare Internet Services" (P.220) and "Sending
Fax" (P.232).
The image quality is poor. Cause The document glass is dirty.
Action Clean the document glass.
Refer to "Cleaning the Film and Constant Velocity Transport
Glass" (P.440).
Cause The fax density is improper.
Action Adjust the fax density.
Refer to "Lighten/Darken (Adjusting Density Level)" (P.119).
Cause The destination machine has a problem.
Action Check the condition of the destination machine.
Note • Image quality may be affected by a problem of the
destination machine, as well as a problem of this
machine.
The phone line has a
problem.
Cause The phone line is not connected correctly.
No Action The machine equips some connectors to connect phone
lines to. The communication is disabled unless the phone
line is connected to a correct connector. When the cable
connection is correct, the on-hook feature allows you to
call through general lines.
Cause An error occurred with the phone line.
Action Use a telephone near the machine to check whether to be
able to make a phone call. If the phone call is disabled, the
problem is the phone line, not the machine.
The receiving operation is
incorrect.
Cause The machine is powered off.
No Action The machine does not receive a fax while powered off.
Turn the power switch on.
Cause No paper is set.
Action Set paper on the machine to receive faxes.
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