16 Problem Solving
448
Problem Solving
16
Unable to copy
with the specified
size.
Is the document glass or the
document cover dirty?
Clean the document glass and the
document cover.
Refer to "Cleaning the Document Cover and
Document Glass" (P.439).
Is the document a
transparent type such as a
transparency film?
Place the document on the document
glass, and place a white sheet over the
document.
Is the document in the
correct position?
Load the document correctly.
Refer to "Step 1 Loading Documents" (P.48).
Is the document loaded
correctly?
Are the document guides on
the document feeder in the
correct positions?
Adjust the document guide positions.
Refer to "Step 1 Loading Documents" (P.48).
Is the document folded? Unfold and correctly place the document.
Refer to "Step 1 Loading Documents" (P.48).
Is the document non-
standard?
Specify the document size.
Refer to "Original Size (Specifying the Scan
Size for the Document)" (P.66).
Paper is often
jammed or
wrinkled.
Is paper loaded correctly in
the tray?
Load the paper correctly.
Refer to "Loading Paper" (P.238).
Is the paper tray inserted
correctly?
Firmly push in the paper tray as far as
possible to insert it correctly.
Refer to "Loading Paper" (P.238).
Is the paper damp? Replace the paper with new one.
Refer to "Loading Paper" (P.238).
Is the paper curled? Turn over the paper in the tray, or replace
the paper with new one.
Refer to "Loading Paper" (P.238).
Are the paper and paper
tray settings correct?
Correctly load the paper into the paper
tray.
Refer to "Paper Tray Settings" (P.271).
Are there any torn pieces of
paper remaining or is there
a foreign object in the
machine?
Open the door of the machine or slide out
the paper tray to remove the torn pieces or
the foreign object.
Refer to "Paper Jams" (P.501), or "Loading
Paper" (P.238).
Is non-standard paper
loaded in the tray?
Replace with paper that meets machine
specifications.
Refer to "Paper Types" (P.236), and "Loading
Paper" (P.238).
Is paper exceeding the
maximum fill line in the tray?
Load paper in the paper tray so that it does
not exceed the maximum fill line.
Refer to "Loading Paper" (P.238).
Are the paper guides set
correctly?
Load the paper correctly, and align the
paper guides with the paper gently.
Refer to "Loading Paper" (P.238), and
"Changing the Paper Size for the Trays"
(P.242).
Symptom Cause Remedy
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