About This Document
lii Issue 8.0 July 2002
Technical Support
Introduction
This section describes the technical support available for FT-2000 OC-48
Lightwave System.
Technical support groups
Technical support is available through the following:
■ North American Regional Technical Assistance Center (NARTAC)
■ Customer Technical Support (CTS)
Lucent Technologies technical support groups are committed to providing
customers with high-quality product support services. The NARTAC and CTS
organizations regard customers as their highest priority and understand the
obligation of customers to maintain quality services.
Contacting NARTAC
NARTAC is the first point of contact for technical support. NARTAC personnel
troubleshoot field problems 24 hours a day over the phone and on site (if
necessary).
For technical assistance, call 1-866-LUCENT8 (1-866-582-3688).
International customers, please contact your account executive for your local
technical support number.
NARTAC services
NARTAC provides the following technical support services:
■ Tracks and maintains visible ownership of all reported customer assistance
requests, from inception through resolution
■ Analyzes and diagnoses reported problems
■ Communicates actions, plans, and problem status to the reporting
customer
■ Provides restoration and recovery services
■ Provides preventative and/or circumvention measures
■ Initiates action to establish modifications requests (MRs) for design issues
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