Message Cause Solution
authentication of the computer
in which the folder for transfer
is specified.
and then check that “User Name”
and “Password” are correctly
programmed. You can also use the
Web Image Monitor for
confirmation. See the Web Image
Monitor's Help.
• Check that the user ID and
password for the computer in
which the folder for forwarding is
specified are correctly
programmed.
• Check that the folder for
forwarding is correctly specified.
• Check that the computer in which
the folder for forwarding is
specified is correctly operated.
• Contact the network administrator.
"Check whether there are
any network problems."
[14-33]
Neither the machine's nor the
administrator's e-mail address
is registered.
• In [System Settings], under [File
Transfer], select [Fax E-mail
Account], and then check that “E-
mail Address” is correctly
programmed. You can also use the
Web Image Monitor for
confirmation. See the Web Image
Monitor's Help.
• Contact the network administrator.
"Check whether there are
any network problems."
[15-01]
No POP3/IMAP4 server
address is programmed.
• In [System Settings], under [File
Transfer], select [POP3 / IMAP4
Settings], and then check “Server
Name” is correctly programmed.
You can also use the Web Image
Monitor for confirmation. See the
Web Image Monitor's Help.
• Contact the network administrator.
"Check whether there are
any network problems."
[15-02]
Cannot log on to the POP3/
IMAP4 server.
• In [System Settings], under [File
Transfer], select [Fax E-mail
Account], and then check that
3. Troubleshooting When Using the Facsimile Function
40
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