Problem Cause Solution
components connected to the
machine are not recognized.
When using Windows
2000/ XP/ Vista and
Windows Server 2003/
2003 R2, combined printing,
booklet printing, or Auto
Reduce / Enlarge printing
does not come out as
expected.
The correct application or
printer driver settings are not
made.
Make sure the application's paper size
and orientation settings match those of
the printer driver. If a different paper size
and orientation are set, select the same
size and orientation.
A print instruction was issued
from the computer, but
printing did not start.
User Authentication may
have been set.
Contact the administrators.
The print job is not canceled
even when the machine is
switched to offline status.
Even when the machine is
offline, printing is performed
when [Job Acceptance
Priority] has been set in
[Parallel Interface] in the
[Interface Settings] in the
System Settings menu.
Change the setting of Signal Control to
Printer priority. See “Interface Settings”,
General Settings Guide.
PDF files do not print out/
cannot perform PDF direct
print.
PDF files are password-
protected.
To print password-protected PDF files,
enter the password in the [PDF Menu] or
on Web Image Monitor. For details, see
“Printing a PDF File Directly”, Printer
Reference, or the Web Image Monitor's
Help.
PDF files do not print out/
cannot perform PDF direct
print.
PDF files cannot be printed if
they are print-disabled in PDF
file security setting.
Change the PDF file security setting.
PDF files do not print out/
cannot perform PDF direct
print.
High compression PDF files
created using the machine's
scanner function cannot print
directly.
Open the application used to create the
PDF, and then print the file using the
application's driver.
Re-save the file in normal (non-
compressed) PDF format.
Some types of High Compression PDF
files are not supported. Consult your
4. Troubleshooting When Using the Printer Function
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