Pamux User’s Guide 141
PRODUCT SUPPORT
If you have any questions about this product, contact Opto 22 Product Support Monday through Friday,
8 a.m. to 5 p.m. Pacific Time.
Phone: 800/TEK-OPTO (835-6786)
909/695-3080
Fax: 909/695-3017
E-mail: support@opto22.com
Bulletin Board System (BBS): 909/695-1367
http://bbs.opto22.com
(24 hours a day, 7 days a week)
OptoWorld Wide Web site: http://www.opto22.com
OptoExpress: http://www.optoexpress.com
When accessing the BBS, use the following modem settings:
• No parity, 8 data bits, 1 stop bit
• Baud rates up to 28,800
• Z-modem protocol for uploads and downloads (optional but recommended)
When calling for technical support, be prepared to provide the following information about your system
to the Product Support engineer:
• Software and version being used
• Controller firmware version
• PC configuration
• A complete description of your hardware and operating systems, including:
— jumper configuration
— accessories installed (such as expansion daughter cards)
— type of power supply
— types of I/O units installed
— third-party devices installed (e.g., barcode readers)
• Specific error messages seen
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