Troubleshooting
7-10 Maintenance, Troubleshooting, and Repair
HL7 Export
Browser button is not available on the
Information Center All Controls
window
Web Access Portal
configuration setting was not
enabled
Enable the Web Access Portal configuration
parameter in the Network Configuration screen
of the Config Wizard. See “Network
Configuration” on page 6-24.
Patient Data Transfer has intermittent
failures
• Check Export Log Files for messages
• Hospital Bandwidth utilization may be
affecting transfers. This utilization can be
modified via the tools provided. See
“Patient Data Transfer - Bandwidth
Utilization” on page 7-75.
Note—Decreasing the bandwidth utilization
for the hospital LAN increases the time
required to complete the transfer of patient
data.
Symptom Possible Cause Action
Symptom Possible Cause Action
HL7 Output to CareVue is not
working
• If CareVue is set up as a
redundant server system, and
the primary server fails, the
HL7 export does not work
• Bring CareVue server back online. If it cannot be
brought back up, remove it from the HL7 target
client list.
• CareVue client and
hostnames are incorrect in
the HL7 configuration
• Correct the HL7 configuration parameters that are
set in Config Wizard -> Network Configuration -
> HL7 Settings. See “Network Configuration”
on page 6-24.
• Information Center is
running in local database
mode
• Reconnect the Information Center to the Database
Server by pressing the Press Restart Network
button on the Information Center.
• CareVue client SDN/Id and
LBN values do not match
across products
• Verify settings and re-configure if necessary. See
“Equipment Setup” on page 6-35
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