Troubleshooting
7-80 Maintenance, Troubleshooting, and Repair
Step 3. Verify the State is Started as shown in Figure 7-51.
Figure 7-51 RAS Started
When RAS is operating, the Response Center can dial the number of the modem telephone
line to access the Server.
Note To access the Server, an outside caller must have the correct dial in permission and a Philips
password. This prevents persons from gaining unauthorized access.
When remote access is no longer required, it should be shut down. This is accomplished by
selecting the Server name in the left frame and then right click and select All Tasks ->
Stop to stop the service.
Windows Help information describing these tools is provided in the windows for each
application.
Internet Service
Manager
Internet Service Manager is used to configure settings that grant or deny access to
patient data on the Server by specific PCs on the hospital network.
User Manager User Manager is used to set or change passwords for permission to access patient data on
the Server from the hospital web.
Software Versions Software Version displays information that identifies the current versions of the Product,
Application, Network, and Operating software that is currently installed on the system. See
Figure 7-52.
Figure 7-52 Software Versions
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