Troubleshooting
7-40 Maintenance, Troubleshooting, and Repair
Service Log The Service Log permits logging of service performed on equipment connected to the
Network/Server system. Each time the system or a device is changed, -- moved, repaired,
upgraded -- an entry should be made to the Service Log to track system status and history.
The Service Log can store up to 500 entries.
New entries are made in the Edit Service Log option of the Service Log. Equipment status
and history can be reviewed in the View Service Log option.
Edit Service
Log
The Edit Service Log window is used to add information to the Service Log on devices
that have been serviced. See Figure 7-9.
Figure 7-9Edit Service Log Window
The following fields are used to Enter the device information
Device Name is for entering the name of the device being serviced, e.g. Central1, Bed1.
Service Person’s Name is for entering the name of the person who made the change or is
entering the information.
Description of the Repair/Upgrade is for entering a brief description of the change that
was made. It has a 255 character limit.
Date (MDY) is for setting the date (Month / Day / Year) the change was made using the up/
down buttons to change the values in the boxes.
Time (h:mm) is for setting the time (hour:minutes) the change was made using the up/
down buttons to change the values in the boxes.
Note The ADD button must be clicked after the information has been entered for it to be recorded in
the system.
The Service Log has a capacity of 500 entries. When the log is approaching full (490 - 500
entries), a message indicating that the Service Log should be archived appears with an option
to archive immediately. Choosing to archive the Service Log brings up a Save As window
for archiving the Service Log to a disk. The archive procedure is described under Archiving
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