Troubleshooting
Maintenance, Troubleshooting, and Repair
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Procedures for installing an external modem are given in Appendix C: External Modem
Installation on M3154 Database Server.
Dial-in access to the Server is described in Appendix D: Dial-In Procedure for Remote
Access to Information Center Systems.
RAS provides remote access to the following Windows applications only.
• Windows Explorer
• Registry Editor
• Performance Monitor
• Event Viewer (Event Log)
For the modem to make a connection, RAS must be activated. Windows Help information
describing these tools is provided in each window.
The procedure for opening the RAS Administrator is the following:
Step 1. Click on Remote Access Admin. in the Other Services menu of the Service
window to access the Remote Access Admin. window.
Figure 7-49 Remote Access Admin. Window
Step 2. Click on the Server Name in the left frame. Right click and select All Tasks ->
Start to start the service as shown in Figure 7-50.
Figure 7-50 Start Remote Access Service Window
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