Troubleshooting
7-28 Maintenance, Troubleshooting, and Repair
Step 1. Click on Event Log in the Support Log menu of the Service window.
Step 2. Click L
og in the upper left corner of the Event Log to access the Log
menu. Then check Application to display only Application Events.
Step 3. Click V
iew to access the View menu and then check Filter Events to
access the Filter window.
Step 4. In the Filter window, select the following and click OK:
View From: First Event
View Through: Last Event
Types: Error
Warning
Source: (All)
Category: (All)
Step 5. To view the Description of an event, click View and then check Detail to
display the Event Detail window. The Previous and Next buttons can be
used to access Descriptions of other events in the list.
The following table gives entries that can appear in the Source column and
Description field for Application events in the Event Log. Information in the
Description column appears in text format in the Description field of the Event
Detail window. Explanation of the events and Corrective Action to take to correct
the problem are also provided. In some cases, the proper action is to contact the
Response Center.
Note When Philips software restarts for any reason, for example a deliberate Shutdown
and Restart or automatically after a system crash, the following sequence of codes
appears in the Application Events Log:
If it is suspected that the system has automatically restarted after a crash, possible
cause information can be found in the Run Time Error Log Files and Exception
Error Log Files described at the end of Table 7-7.
Source Description
Stardateshell started application c:\stardate\bin\SDProcess.exe
OrbPlus cannot find ti_locator: exception returned
OrbPlus cannot find ti_locator: exception returned
OrbPlus cannot find ti_locator: exception returned
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