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Philips IntelliVue Series User Manual
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Troubleshooting
7-152
Maintenance, Troub
leshooting, and Repair
Note
The Product and Installation ID
numbers shown in Figure 7-65 are shown for examp
le
purposes only
. Do not use these numbers.
Figure 7-65 OS Acti
vation Phone Screen
Take care when entering in the confirmation
ID numbers. Verify each section before
continuing.
437
439
Table of Contents
Default Chapter
2
Copyright
2
Notice
2
Proprietary Information
2
Software Release History
2
Warranty
2
About this Document
4
Text Conventions
5
Explanation of Symbols
5
Intellivue Information Center Service Kit
7
Attention
7
Documentation CD-ROM
7
Philips Software License Terms
7
Printed Documentation
7
Table of Contents
9
Introducing the Intellivue Information Center System
25
Overview
25
Information Center System
26
Independent Operation
26
M3150 Information Center Local Database
26
Standard Components
26
Optional Components
27
M3155 Information Center Network Database
28
Optional Components
28
Standard Components
28
M3151 Information Center Client
29
M3170 Patient Link
30
Standard Components
30
M3154 Database Server
31
Large Network Database System
32
M3169 Small Database Server
32
Topologies
34
Philips Carenet
37
Network Cabling
37
Patient Monitors
38
Features
41
Main Screen
41
Patient Window
42
Alarm Management and Setup
43
All Controls Window
43
Configuration and Support
43
Patient Data Review
43
Patient Management
43
Patient Data Storage
44
Alert Data Export
45
Data Reliability
46
Information Center Web Access
46
Remote Access
46
Service
48
Configuration
49
System Configuration
49
Configuration Archiving and Restoration
50
On-Line Help
50
Patient Monitoring Configuration
50
Clinical Applications
53
Patient Monitoring
53
Typical Plug-In Modules
53
Waves and Parameters
54
Telemetry Monitoring
55
Alarm Annunciation
56
Annunciation
56
Priorities
56
Arrhythmia Monitoring
57
Basic Arrhythmia
58
Enhanced Arrhythmia
58
Alarm Review
59
EASI 12-Lead ECG Review and Report
59
Patient Data Review
59
ST Segment Monitoring
59
Trend Review
60
Event Review
61
Upgrades
62
Memory Requirements
62
BIOS Requirements
64
Components and Options
66
Basic Systems
66
Purchased Options
67
Channel Recorder Options
68
Display Options
68
Upgrade Options
69
Mounting Options
71
Printer Options
71
Cabling Installation Materials
72
Clinical Network Active Components
72
Cable Options
73
Language Options
74
SDN Installation Materials
74
Hardware Description
75
Overview
75
Chapter 2 Overviews Database Server Hardware in the Following Sections
76
System Components
76
PC Workstations
76
M3154 Database Server
77
Keyboard
77
Mouse/Trackball
77
Audio Card and Speaker
78
CD ROM Drive
78
Computer Memory
78
Display
78
Floppy Disk Drive
78
Hard Drive
78
Hospital LAN Card
78
Monitoring LAN
78
Sdn/Recorder Interface Card
78
Video Card
78
Modem
79
Raid 5
79
Panel Descriptions
80
Displays
83
CRT Displays
83
Flat Panel Display
84
Touch Flat Panel Display
84
Dual Display Option
85
Remote Slave Displays
85
Video Splitters
85
Keyboard-Video-Mouse Switch
86
Philips Recorder Systems
87
Recorder Module
88
Recorder Rack
91
VDC Power Supply
91
Speaker
92
Printer
96
Printer Hub
97
Uninterruptible Power Supply
98
Dip Switches
98
Operation
100
Power Distribution Module
101
Mounting
103
Display Mounts
103
Keyboard Mounts
103
Computer System Mounts
104
Processing Unit Mount
104
UPS Mount
105
Carenet
107
Serial Distribution Network
108
Components
108
Star Topology
108
System Communications Controller
110
SDN Interface Card
110
Branch Cables
110
Ldc
111
Sdc
111
Utp
111
Xsdc
111
Wall Box Kits
112
Cables
113
Cable Descriptions
113
Cable Pin Connections
116
Recorder Rack/Power Supply Cable
117
SDN Wall Box and Signal Cable
118
Computer Cards
120
Dual Video Graphics Card
120
Audio Sound Card
121
Specifications
122
Physical
122
Environmental
123
Electrical
124
Customer Supplied Displays
125
Flat Panel Specifications
126
External Modem
127
Regulatory
130
Philips Software
130
Philips Hardware
130
Software Description
131
Overview
131
PC Workstation Platform
131
Peripheral Devices
133
Windows Operating System
134
Application Programming Interfaces
134
Operating System
134
File System
135
Registry
135
Intellivue Information Center Application Software
138
Modes of Operation
139
Monitoring Mode
139
Non-Monitoring Mode
139
Applications
140
Architectural Design
140
Block Diagram
140
Error Handling
140
Services
140
Applications
141
Applications Library
142
Control Applications
143
Real Time Applications
143
Review Applications
145
Support Applications
145
Application Manager (Sdprocess)
146
Human Interface Manager
146
Management Functions
146
Services
146
Sound Manager
146
Patient Database Services (Pdsstore)
147
Physio Data Server (Pdsservice)
147
Measurement Services
148
Alarm Services
149
Documentation Status Services (Docstatusservice)
149
Recorder Management Services (Recmgr)
149
SDN Data Acquisition Service
149
Recorder Documentation Services
150
Printer Documentation Services
151
Site Planning and Preparation
153
Overview
153
Site Planning
154
Responsibilities
154
Philips Factory
155
Philips Service Provider
155
Location
156
Upss
156
Other
157
Network Design
158
Clinical Requirements
158
Number of Units and Beds
158
Patient Monitoring Level
158
Type of Patient Data Access
158
Future Capability
159
Philips Hardware Capability
159
Carenet
160
Central Monitoring Stations
161
Database Server
161
Documentation Station
161
Review Station
161
Small Database Server
161
Equipment Capability
162
Information Center (Local Database)
162
Printers
162
Design Examples
163
Design Worksheets
163
Designing the System
163
Drawing the Design
163
Small ICU
163
Large ICU
165
Large Stepdown Unit with Telemetry Monitoring
166
Medium Stepdown Unit with Telemetry Monitoring
166
Very Large Stepdown Unit with Telemetry Monitoring
168
Telemetry Monitoring Without a SCC
169
Database Server Systems
170
Guidelines
171
Site Preparation
172
Equipment Location
172
Space and Weight Requirements
173
Typical Installations
173
Environmental Requirements
174
Electrical Requirements
175
Network Card and TCP/IP Settings
175
Network Connection
175
Windows 2000
176
Windows XP
177
Equipment Cabling
179
Patient Environment
179
Safety
179
Hardware Installation
181
Overview
181
Cable Plant Installation
181
Noise Immunity
181
UTP Cable Plant Installation
182
Connections
183
Fiber Optic Cable Plant Installation
183
Unpacking and Inspection
183
Checking Inventory
184
Service Documentation
184
System Serial Number
184
Unpacking Components
184
Inspection
185
Locating System Components
186
Keyboard Mounting Options
187
Component Mounting
188
Wall Brackets
190
Wall Mount for Power Distribution Module
190
Information Center Installation
191
D510 Power Switch Cover
192
Securing PC Cables
192
M3169 Small Database Server Installation
194
M3154 Database Server Installation
195
Server to Hospital Intranet
195
Printer Installation
196
Interconnecting the System
199
Intellivue Information Center
199
D510 System
200
VL420 System
201
Database Server
202
VL400 System
202
Ml370 G2
203
Ml370 G3
203
Cable Connections
204
Lc2000
204
Touch Display
204
Touch Display Stylus and Holder Mount
205
Touch Display Calibration
206
Display Controls
207
Remote Slave Display Wiring
208
Printer Hub
209
Keyboard-Video-Mouse Switch
210
Server to Hospital Intranet
211
Providing Electrical Power
212
Network Names and IP Addresses
213
IP Address
213
Default Gateway
214
Host Name
214
MAC Address
214
Subnet Mask
214
Device Name
215
Setting Host Names and IP Addresses
216
M3154 Database Server
219
Procedure for Printers
223
Testing Network Connectivity
223
Optional Second Network Interface Card Settings
225
Software Installation & Configuration
227
Introduction
227
Large Networks
228
Time Synchronization
229
Software Reinitialization
231
Configuration
235
Config Wizard
235
Description
238
Restore from Archive
238
Backup Logs
241
Description
242
Purchased Options and Support Information
242
Description
246
General Configuration
246
Network Configuration
250
Description
251
Adding Network Devices
254
Description
259
Display Setup
259
Description
261
Equipment Setup
261
Procedure
270
Setup LBN Procedure
270
Setup Monitor Label Procedure
271
Setup Switch Procedure
271
Bed Config
272
Description
273
Report Settings
278
Description
279
Report and Recording Destination
280
Description
282
Time & Date Setup
282
Activating the Database Server
284
Setup Complete
284
Activating the Network/Server System
285
Maintenance, Troubleshooting, and Repair
287
Overview
287
Chapter 7 Describes Procedures for Maintenance, Troubleshooting, and Repair of the
288
Maintenance
288
Disable Touchscreen for Cleaning Process
288
Cleaning Agents
289
Routine Maintenance
289
Ups
289
Workstations and Server
289
Display Sweep Speed
290
Philips 2-Channel Recorder
290
Maintenance and Handling
291
Paper Loading
291
Philips 4-Channel Recorder
291
Clearing Paper Jams
292
Troubleshooting
293
Troubleshooting Symptoms
295
Alert Data Export
295
Patient Data Transfer/Web Access
295
HL7 Export
296
12-Lead Export/Holter Export
298
Web Based Applications
298
Troubleshooting Strategy
300
SDN Connectivity
301
Server Connectivity
302
System Troubleshooting
303
User Troubleshooting
306
Error and Status Messages
306
Status Log
308
Support Information
308
Service Personnel Troubleshooting
309
Support Logs
312
Application Events
313
System Error Log Files
320
System Info Log Files
320
Exception Error Log Files
321
Export Log Files
321
Backup Error Logs
322
System Events
323
Edit Service Log
326
Service Log
326
View Service Log
327
Archiving the Service Log
328
Quick Unit Status
329
Status Log
329
All Data Categories
331
Network Statistics
333
Switches
333
Access Points
341
Telemetry Services
343
Configuration
344
Error Log
344
NBP Alarm
344
Revision
344
ST Parameters
344
Transmitters
344
Diagnostics
346
Recording/Printing Diagnostics
348
Backup Error Logs
349
MSDOS Command Prompt
349
NT Diagnostics
349
Performance Monitor
349
Redirect HL7
349
Windows Explorer
349
Service Portal Support
350
Raid Utilities
353
Configuration
361
Add/Remove Database Servers
361
Archive
361
Config Wizard
361
Patient Data Transfer - Bandwidth Utilization
361
Read Only Config Wizard
361
Report Configuration
361
Report/Recording Destination
361
Set Time/Date
361
Change Units Password
362
Print Configuration
362
Other Services
363
Control Panel
363
Remote Access Admin
364
Services
364
Internet Service Manager
366
Software Versions
366
Shutdown
367
Desktop Tools
368
Maintenance
369
Upgrade NLS Catalogs
370
HL7 Tools
373
Client.exe Tool
373
Qryclnt.exe Tool
374
ST/AR Configuration Reporting Tools
375
First Character Codes
375
Second Character Codes
376
Third and Fourth Character Codes
377
Fifth Character Codes
379
Sixth Character Codes
379
Seventh Character Code
381
Manual IIS Settings
382
LED Diagnostics
394
SDN LED Diagnostics
394
LAN Card LED Diagnostics
396
Repair
397
Philips Hardware
397
Ups
397
UPS Configuration
400
SDN Interface Card
401
Philips Recorder
402
SDN Interface Card
402
Philips Software
404
Rebooting the System
404
Reinstalling Software
404
ML370 G3 Database Server ILO Configuration
404
Updating BIOS
405
M3154 Database Server
405
Ml370 G3
405
Ml370 G2
406
Pcs
407
System Setup
408
M3154 Database Server
408
ML370 G3 Database Server
408
ML370 G2 Database Server
410
HP D5000A Net Server LH3
413
Compaq D510 Pcs
414
HP Vectra VL420
416
HP Vectra VL400
418
HP D5765T Kayak XA-S
421
HP D4367N Vectra XU
423
Restoring Printer Configurations
423
Adding Printers to the Network
426
Recreating FIST Bootable Floppy Disk
430
Recreating Information Center BIOS Disk
431
Creating Server BIOS Bootable Floppy Disk
432
Replaceable Parts
432
Software Re-Installation Procedure
433
Field Installation Support Tool
433
Operating System Installation
433
OS Activation
437
Application Software
439
Testing Product Assurance
443
Visual Tests
443
Cables
443
Connectors
443
Observing Software Boot up
444
Power on Test
444
Turning on the Equipment
444
Performance Test
445
Database Storage Test
446
For CRT Displays
447
Power Failure Response Test
447
Setting Display Sweep Speed
447
For Flat Panel Displays
449
Verifying Sweep Speed Accuracy
449
Modem Test
450
Test and Inspection Procedures
453
Information Centers and Clients
454
M3170 Patient Link
455
M3154 Database Server
457
M3169 Small Database Server
457
Clinical Network
459
Worksheets
461
Design and Configuration Overview
461
Device Installation
461
Network Configuration
461
Equipment Setup
471
Patient Data Transfer/Web Access
473
Web Access Requirements and Specifications
473
Passive Infrastructure Installation
474
Security Configuration
475
TCP/IP Network Card Configuration
475
Web Operation from Network Pcs Verification
476
Web Users Notification
476
Web Installation on the Database Server
477
Overview
477
Procedure
478
Installing the Web NIC Card
478
Entering the NIC IP Address
480
Web User Access Config Tool
482
Clinician Management
483
Change Clinician Password
484
Remove/View Clinician List
484
Viewing Clinician Assignments
484
Export Audit Data
485
Test and Inspection
485
View Audit Data
485
External Modem Installation
489
Overview
489
External Modem
489
RAS Software
489
Procedure
490
Test and Inspection Procedures
491
Testing RAS
491
Dial-In Procedure for Remote Access to Information Center Systems
493
Overview
493
Accessed Server Requirements
493
Accessing PC Requirements
493
Dial out Procedure
494
Making the Remote Access Connection
494
Mapping a Drive to the Remote PC
495
Connecting to Other Networked Devices Connected to the DBS
496
Using RAS
497
Accessing the Remote Log Files
497
Accessing the Remote Event View System or Application Files
498
Disconnecting RAS
498
Disconnecting the Drives
498
Test and Inspection Procedures
499
Data Export - Installation on the Database Server
501
Overview
501
Procedure
502
Installing the 2Nd NIC Card
502
Entering the NIC IP Address
503
Configure Host Name
505
Test and Inspection
507
Enable the Receiving System to Receive Exported Data for Data Analysis
509
Windows NT
509
Windows XP
513
Windows 98 and ME
515
Demo Mode Installation Procedure
519
Overview
519
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Philips IntelliVue Series Specifications
General
Brand
Philips
Model
IntelliVue Series
Category
Server
Language
English
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