Chapter 2 Troubleshooting
Chapter 2 Troubleshooting CONTENTS
2.1 Troubleshooting Overview ..........................................................................................2-1
2.1.1 Flow of Troubleshooting ................................................................................................................... 2-1
2.1.2 Check Installation Status ................................................................................................................. 2-2
2.1.3 Cautions for Service Operations ...................................................................................................... 2-3
2.1.4 Cautions on Using FIP ..................................................................................................................... 2-4
2.1.5 Items To Be Confirmed Before Going To FIP Troubleshooting ....................................................... 2-6
2.2 FIP ............................................................................................................................2-11
2.2.1 FIP ................................................................................................................................................. 2-11
2.2.2 Flow of FIP ..................................................................................................................................... 2-11
2.2.3 Status Code List ............................................................................................................................. 2-12
2.3 Error Code FIP .........................................................................................................2-37
FIP-1.1 004-310: IOT Option Feeder I/F Failure ................................................................................. 2-37
FIP-1.2 005-110 / 005-121 / 005-124: PICKUP Jam / ADF Jam / Virtual Jam .................................... 2-38
FIP-1.3 005-301: ADF Cover Open ..................................................................................................... 2-39
FIP-1.4 010-317: IOT Fusing Unit Detached .......................................................................................2-40
FIP-1.5 010-351: IOT Fusing Unit Life Over ....................................................................................... 2-42
FIP-1.6 010-397: IOT Fusing Unit Failure ........................................................................................... 2-43
FIP-1.7 010-421: IOT Fusing Unit Near Life .......................................................................................2-45
FIP-1.8 016-500 / 016-501 / 016-502 / 017-979 / 017-980 / 017-986 / 033-502 / 033-520 / 033-521 /
033-522 / 033-523 / 033-524 / 033-525 / 033-526 / 116-210 / 116-315 / 116-317 / 116-323 /
116-324 / 116-326 / 116-327 / 116-328 / 116-343 / 116-350 / 116-364 / 116-390 / 116-396 /
116-987 / 117-315 / 117-331 / 117-344 / 117-362 / 117-363 / 117-365 / 123-314 / 131-398 /
131-399 / 133-259 / 133-260 / 133-261 / 133-269 / 133-271 / 133-272 / 133-273 / 133-274 /
133-276 / 133-277 / 133-281 / 133-282 / 133-283 / 133-286 / 133-287 / 133-288 / 133-289:
ESS Error ............................................................................................................................... 2-46
FIP-1.9 016-503 / 016-504 / 016-505 / 016-506 / 016-507 / 016-764 / 016-786:
Server Setting Error ................................................................................................................ 2-47
FIP-1.10 016-520: Ipsec Certificate Error ............................................................................................. 2-48
FIP-1.11 016-530: LDAP Address Book - Access Error ........................................................................ 2-49
FIP-1.12 016-718: Memory Over flow ................................................................................................... 2-50
FIP-1.13 016-720: PDL Error ................................................................................................................ 2-51
FIP-1.14 016-737 / 016-741 / 016-742 / 016-743 / 016-744 / 016-745: Download Format Error /
Download Protect Error / Download ID Error / Download Range Error /
Download Check Sum Error / Download header Error ........................................................... 2-52
FIP-1.15 016-753 / 016-755: PDF password error / PDF print disabled error ....................................... 2-53
FIP-1.16 016-757: Auditron - Invalid User ............................................................................................. 2-54
FIP-1.17 016-758: Auditron - Disabled Function ................................................................................... 2-55
FIP-1.18 016-759: Auditron - Reached Limit ......................................................................................... 2-56
FIP-1.19 016-791 / 026-720 / 026-721: USB Memory Error ................................................................. 2-57
FIP-1.20 016-799: Job Environment Violation ...................................................................................... 2-58
FIP-1.21 016-930 / 016-931: USB HOST Error ..................................................................................... 2-59
FIP-1.22 016-982: Disc Full .................................................................................................................. 2-60
FIP-1.23 016-985 / 016-986: Mail Size Error / File Size Error ............................................................... 2-61
FIP-1.24 017-970 / 017-975 / 017-976 / 017-977 / 017-978 / 017-987 / 017-989 / 033-503 / 033-513 /
033-788: Out of Memory .........................................................................................................2-62
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