Dolby Laboratories IMS2000 - Esata Drives Not Seen; Identification; Solution; File System Corruption

264 Dolby
®
IMS2000 Installation and User’s Manual
IMS.OM.004730.DRM Issue 3
17.1 eSATA Drives Not Seen
The eSATA drives are not showing in the ingest manager.
17.1.1 Identification
When looking at \doremi\log\kern.log (or \doremi\log\kern.log.x if the issue occurred a while
before the report was taken), you should see these kinds of messages when this issue
occurs:
Aug 6 12:39:27 ims1000 kernel: ata2: exception Emask 0x10 SAct 0x0 SErr 0x4050000 action
0xe frozen
Aug 6 12:39:27 ims1000 kernel: ata2: irq_stat 0x00400040, connection status changed
Aug 6 12:39:27 ims1000 kernel: ata2: SError: { PHYRdyChg CommWake DevExch }
Aug 6 12:39:27 ims1000 kernel: ata2: hard resetting link
Aug 6 12:39:33 ims1000 kernel: ata2: link is slow to respond, please be patient (ready=0)
Aug 6 12:39:37 ims1000 kernel: ata2: softreset failed (device not ready)
Aug 6 12:39:37 ims1000 kernel: ata2: hard resetting link
Aug 6 12:39:47 ims1000 kernel: ata2: softreset failed (device not ready)
...
Aug 6 12:40:22 ims1000 kernel: ata2: limiting SATA link speed to 1.5 Gbps
Aug 6 12:40:22 ims1000 kernel: ata2: hard resetting link
Aug 6 12:40:28 ims1000 kernel: ata2: softreset failed (device not ready)
Aug 6 12:40:28 ims1000 kernel: ata2: reset failed, giving up
Aug 6 12:40:28 ims1000 kernel: ata2: EH complete
17.1.2 Solution
To resolve the issue:
Install ims_sw_hotfix_esata-1.0.0.pkg or software version 2.5.3 or later.
17.2 File System Corruption
The file system is corrupted. Symptoms include:
• Arborescence is wrong and showing
??? instead of files or directories.
• The KDM or digital license message folders in /data lose their symbolic link to
/doremi/dlms and /doremi/kdms, and KDMs/digital license messages are lost as a result.