Harmonic ELECTRA VS - Troubleshooting Procedures

Chapter 5 ’Troubleshooting’ — Troubleshooting Procedures
450 Electra VS - Version 05.10
User Manual - Rev. A
Troubleshooting Procedures
Exporting Information for Customer Support
If you have problems with workflows or jobs, there is a simple way to
export the information and send it to the customer support:
1. In the lower-right corner of the GUI, click Export .
2. Select the folder where you want to store the file and give it a name.
A zip file is created and contains the workflows configuration, the list of
jobs as well as the system configuration.
3. Send the resulting zip file to the customer support for analysis,
indicating the workflows or jobs that cause trouble.
The customer support might also need the following information:
 Network topology: provide the diagram.
 For a blade center:
 Flex10 configuration: export the Flex10 configuration as follows:
a. Open an SSH connection with the active Flex10 module, for
example using Putty.
b. Enter your login and password.
c. Type the following command: show config
The whole configuration is displayed.
d. Save the configuration to a text file.
e. Send the file to the support team.
 Enclosure information: to get this information, proceed as
follows:
a. From the HP OA interface, choose Enclosure Settings .
b. Select Configuration scripts .
c. Click the SHOW ALL link.
d. Save the configuration to a text file.
e. Send the file to the support team.