Chapter 6 ’Customer Service’ — Long Term Product Support
Electra VS
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Version 05.10 463
User Manual - Rev. A
Long Term Product Support
Long-Term Product Support (LTPS) is the Harmonic support provided
during the product life cycle, starting at the announcement of the end of
product manufacture and ending at the announcement of the end of
services.
After product phase-out announcement, LTPS data is provided by the
Harmonic Regional Sales and Field Services organizations.
The Harmonic OneCare SLA commitment concerning LTPS data and
associated services may differ from those included as part of the general
Harmonic LTPS policy. In such cases, LTPS data and associated services
governed by the terms and conditions of OneCare contracts override the
general LTPS policy.
Recycling the Product
Harmonic has developed a comprehensive end-of-life
product take back program for recycling or disposal of
end-of-life products. Our program meets the requirements
of the European Union’s WEEE Directive and, in the United
States, those of the Environmental Protection Agency,
individual state or local agencies.
Harmonic guarantees the proper disposal of your
end-of-life products. A Certificate of Recycling or a
Certificate of Destruction, depending on the ultimate
disposition of the product, can be sent upon request.
Harmonic will be responsible for all costs associated with
recycling and disposal, including freight, however you are
responsible for the removal of the equipment from your
facility and packing the equipment ready for pickup.
For further information on the Harmonic product take back
system, please visit our website’s Environmental Policy
page:
http://www.harmonicinc.com
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