Chapter 6 ’Customer Service’ — Warranty
Electra VS
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Version 05.10 461
User Manual - Rev. A
Warranty
Harmonic guarantees that the product will be free from defects in
materials and workmanship, and that the product and/or software will
conform to the applicable specifications, within the duration of the
warranty.
The product is under warranty for a period of twelve (12) months.
The software is under warranty for a period of ninety (90) days.
Concerning the software warranty, Harmonic guarantees that, for a
period of 90 days, after the product’s delivery date, or after a system’s
Site Acceptance Test, the physical media will be free from defects and
viruses and the embedded software will conform to applicable
specifications. There is no warranty that Harmonic software will be
error-free. The purchase of a software license entitles the customer to use
the Harmonic software release shipped at the time the license is
purchased. Rights to new releases (upgrades) are only provided through
a Harmonic OneCare service level agreement or can be priced upon
request.
Concerning third party firmware & software (e.g. Java,
SunMicrosystems, etc.), when supplied with a Harmonic product,
Harmonic is not responsible for supplying any support or information
regarding said software.
Concerning Harmonic products based on HP Servers, Hardware is
covered by the 1-year and Software by the 90-day Harmonic Warranty
policy.
During the Harmonic Warranty period, Harmonic should serve as the
primary point of contact for support. In addition to the contractual
Harmonic Warranty, when included free as part of the HP Global Limited
Warranty program, the HP services available locally should be used as
much as possible by the local Harmonic support team to maximize
customer satisfaction.
After the Harmonic Warranty period, the remainder of the HP Server
Hardware warranty period (generally 2 years) is automatically
transferred (linked to part and serial number) to the Customer. The local
HP Terms and Conditions then apply to the product warranty.
The Distributor Warranty Policy described in the individual
distributorship agreement applies.
For details on the Harmonic warranty policy, please contact your
Harmonic sales representative (list of sales representatives available on
the Harmonic website at:
http://www.harmonicinc.com
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