Chapter 6 ’Customer Service’ — Support Center Contacts
460 Electra VS
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Version 05.10
User Manual - Rev. A
Support Center Contacts
Harmonic Global Service and Support has many Technical Assistance
Centers (TAC) located globally, but virtually co-located where our
customers can obtain technical assistance or request on-site visits from
the Regional Field Service Management team. The TAC operates a
Follow-The-Sun support model to provide Global Technical Support
anytime, anywhere, through a single case management and virtual
telephone system. Depending on time of day, anywhere in the world, we
will receive and address your calls or emails in one of our global support
centers. The Follow-the-Sun model greatly benefits our customers by
providing continuous problem resolution and escalation of issues
around the clock.
Report an issue online at:
http://harmonicinc.com/webform/report-issue-online
Table 0–1: Technical Support Phone Numbers and Email Addresses
The Harmonic Inc. support website is:
http://www.harmonicinc.com/content/technical-support
To contact the Harmonic support center by email please write to us at:
support@harmonicinc.com
To ensure fast customer service please include the following information
when contacting Harmonic by email:
Your contract number
Your geographical location (i.e. country you are in)
The name of your product
Any additional system configuration information relating to
your product
Region Telephone Technical Support E-mail
Americas 888.673.4896
(888
.MPEG.TWO) or
+1.408.490.6477
support@harmonicinc.com
Europe, Middle
East, and Africa
+44.1252.555.450 emeasupport@harmonicinc.com
India +91.120.498.3199 apacsupport@harmonicinc.com
Russia +7.495.926.4608 rusupport@harmonicinc.com
Mainland China +86.10.6569.5580 chinasupport@harmonicinc.com
Japan +81.3.5565.6737 japansupport@harmonicinc.com
Asia Pacific –
Other Territories
+852.3184.0045
or 65.6542.0050
apacsupport@harmonicinc.com
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