Chapter 5 ’Troubleshooting’ — Frequently Asked Questions
454 Electra VS
-
Version 05.10
User Manual - Rev. A
When I want to launch a job, I get a "Job is waiting:
license not available" message. What should I do?
The "Job is waiting: license not available" message indicates that you are
already using all the licenses you own for this feature. You can check this
from the
Setup
tab,
Download
category by viewing the
Quantity
used
/
Quantity max
values.
In this case, the job stays in
Waiting
state until a license becomes
available.
I cannot modify the system parameters. Why?
This is probably because you are not authorized to do so. If you have an
administrator account, you can modify the user account settings (refer to
section
’Setup/User Accounts’
on page 178). Otherwise, contact your
administrator.
I modified a workflow parameter, but it was not
applied to the currently running jobs. Why?
When modifying the default value of a
private
parameter of a workflow,
the value is applied for currently running jobs that are based on this
workflow. However, modifying the default value of a
public
parameter
does not affect running jobs based on this workflow. Indeed, the value
that is used is the value specified when creating the job, and not the
default value of the workflow.
My Windows network storage directory is not
accessible. What should I do?
If the Electra VS fails to access a destination storage location, the
following error will be raised: “
Unreachable destination: Network
storage XXXXX on server XXX.XXX.XXX.XXX protocol
CIFS
”.
Check that you have declared the mount point with the CIFS protocol.
Check your shared folder rights. Your Windows user must be allocated
permission on
both
the
Security
and
Sharing
tabs.
The issue may also be with Windows. You may have to modify windows
registry keys to allocate more memory to share folders.
Check the following registry key values and change them if they are
not correctly set.
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