IP-Fax Troubleshooting
SM 51 D393
Fax Option
Type C5000
(D393)
3.3.2 IP-FAX RECEPTION
Cannot receive via IP Address/Host Name.
Check Point Action
1 LAN cable connected? Check the LAN cable connection.
2 Firewall/NAT is installed?
Cannot breach the firewall. Send by using
another method (Fax, Internet Fax)
3 IP address of local fax registered? Register the IP address.
4
Port number specified at remote sender
fax (if required)?
Request the sender to specify the port
number.
5
Specified port number correct (if
required)?
Request the sender to check the port
number.
6
DNS server registered when host name
specified on sender side?
Contact the network administrator.
The sender machine displays this
error code if the sender fax is a
Ricoh model.
Request the system administrator to
increase the bandwidth.
7 Network bandwidth too narrow?
Lower the start modem reception baud
rate on the receiving side.
IPFAX SW06
8 Remote fax cancelled transmission?
Check whether the remote fax cancelled
the transmission.
Cannot receive by VoIP Gateway.
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