IP-Fax Troubleshooting
SM 53 D393
Fax Option
Type C5000
(D393)
4 Power to Gatekeeper switched on?
Contact the network administrator.
The sender machine displays this
error code when the sender fax is
a Ricoh model.
5
IP address/host name of Gatekeeper
correct on the sender’s side?
Request the sender to check the IP
address/host name.
The sender machine displays this
error code when the sender fax is
a Ricoh model.
6
DNS server registered when
Gatekeeper host name specified on
sender’s side?
Contact the network administrator.
The sender machine displays this
error code when the sender fax is
a Ricoh model.
7 Enable H.323 SW is set to on?
Request the sender to check the settings.
User Parameter SW 34 Bit 0
Only if the remote sender fax is a
Ricoh fax.
8 Local fax IP address registered? Register the IP address.
9 Local fax Alias number registered? Register the Alias number.
Request the system administrator to
increase the bandwidth.
10 Network bandwidth too narrow?
Lower the start modem reception baud rate
on the receiving side.
IPFAX SW06
11 Remote fax cancelled transmission?
Check whether the remote fax cancelled
the transmission.
12 Local fax registered in Gatekeeper? Contact the network administrator.
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