Troubleshooting
Phaser 3610, WorkCentre 3615 Service Manual 2-135
FIP 1. 20
016-507 SMTP Authentication Fail for Maillib
Cause:
Cannot login to SMTP server to send email.
Solution:
The machine will recover after the OK or Close button is pressed or message is displayed for
specified time.
If the error persists:
1. On CWIS, check if user name and password used for SMTP server are set correctly.
2. Ensure that the error is replicated after the printer is powered Off and then On, and then
replace (REP 5.1 ESS PWB).
FIP 1. 21
016-520 Ipsec Certificate Error
Cause:
Self device certificate error.
Solution:
1. Certificate of self device is invalid. Contact administrator.
• Reset the certificate from other connectable client with EWS.
2. If no device can be connected, disconnect cable, turn off IPsec, and then reset certificate with
EWS.
FIP 1. 22
016-521 Ipsec Certificate Error
Cause:
Remote device certification verification error.
Solution:
1. Contact administrator. Certificate of destination client is invalid.
2. Confirm certificate of destination client and reset.
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