Troubleshooting
Phaser 3610, WorkCentre 3615 Service Manual2-290
FIP 1. 322
116-722 WSD (Web Services on Device) Scan destination error
Cause:
The scan job cannot be executed on the device-driven Web Services on Device Scan, because the
destination PC has been stopped.
Solution:
The machine will recover after the OK button is pressed or message is displayed for specified
time.
If the error persists:
1. Check the destination PC.
2. Perform the following in sequence.
• " Network System Fault Check"
• " Network-related Details Check Flow"
3. Take corrective actions at the host side.
FIP 1. 323
116-987 Fatal Error Related to Format Library
Cause:
S/W bug.
Solution:
1. Turn the power Off and On to check that the error recurs.
2. Perform the following in sequence
• " Network System Fault Check"
• " Network-related Details Check Flow"
3. Update to the latest F/W.
4. If the error persists, ensure that the error is replicated after the printer is powered Off and
then On, and then replace (REP 5.1 ESS PWB).
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