Xerox Phaser 3610 Service Manual

Troubleshooting
Phaser 3610, WorkCentre 3615 Service Manual2-4
Check Installation Status
Before starting to troubleshoot, always check the following items.
1. The voltage of the Power Supply is within the specification.
(Measure the voltage at the electrical outlet.)
2. Check the power cord for damage, short circuit, open circuit, bare wire, and improper connection.
3. The machine for proper grounding.
4. The machine is not installed in a place with high temperature, high humidity, low temperature,
low humidity, or a place with drastic changes in temperature.
5. The machine is not installed near a water outlet, humidifier, heater or fire, dusty areas, or under
the direct draft of an air-conditioner.
6. The machine is not installed in a place where volatile or flammable gas is generated.
7. The machine is not installed in a place exposed to direct sunlight.
8. The machine is installed in a well-ventilated place.
9. The machine is installed on a stable level surface.
10. The paper is within the specification. (Standard paper is recommended.)
11. The machine for any improper handling.
Initial Actions
Some problems are easy to resolve. Use these Steps in an attempt to quickly isolate the problem.
1. Turn Off the printer, wait 10 seconds, then turn On the printer. This often solves problems related
to power transients, ESD, and software errors.
2. If a message appears on the Control Panel, see “Error Messages” for specific procedures related to
error messages.
3. Check the power cord. Is the power cord plugged into the printer and a properly grounded
electrical outlet? Is the power cord damaged?
4. Check the electrical outlet. Is the outlet turned off by a switch or breaker?
5. Does other electrical equipment plugged into the outlet operate?
Display Problems
If the Control Panel is blank:
1. Turn the printer Off, wait 10 seconds, then turn the printer On.
2. When tests complete, Ready should appear on the display.
3. If the problem persists:
4. Check the connections to the Control Panel.
• Phaser 3610: Check the Control Panel connection, and P/J331 on the ESS PWB.
• WorkCentre 3615: Check P/J01 and P/J02 on the USB Board, and P/J413 on the ESS PWB.
5. Check +3.3 and +5 VDC from the LVPS.
6. Replace the Control Panel.
7. Replace the ESS PWB.

Xerox Phaser 3610 Specifications

General

Color	No
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	6.5 s
Print speed (black, normal quality, A4/US Letter)	45 ppm
Maximum duty cycle	110000 pages per month
Number of print cartridges	1
Page description languages	PCL 5e, PCL 6, PostScript 3
Network ready	Yes
Security algorithms	EAP, EAP-TLS, EAP-TTLS, WPA-PSK, WPA2-PSK
Mobile printing technologies	Apple AirPrint
Internal memory	512 MB
Processor frequency	400 MHz
Maximum internal memory	1024 MB
Sound power level (standby)	30 dB
Sound pressure level (printing)	56 dB
Total input capacity	700 sheets
Total output capacity	250 sheets
Maximum print size	216 x 356 mm
Paper tray media types	Card stock, Envelopes, Labels, Plain paper
Paper tray media weight	60 - 216 g/m²
ISO A-series sizes (A0...A9)	A4, A5
Maximum ISO A-series paper size	A4
Standard interfaces	Ethernet
Optional connectivity	Wireless LAN
Mac operating systems supported	Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion
Server operating systems supported	Windows Server 2003, Windows Server 2003 R2, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 R2, Windows Server 2008 x64
Windows operating systems supported	Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Power consumption (standby)	52 W
Power consumption (printing)	686 W
Power consumption (PowerSave)	2 W
Sustainability certificates	ENERGY STAR
Operating temperature (T-T)	15 - 28 °C
Operating relative humidity (H-H)	20 - 70 %
Product color	Blue, White

Weight and Dimensions

Depth	426 mm
Width	393 mm
Height	315 mm
Weight	13000 g