Xerox Phaser 3610

Troubleshooting
Phaser 3610, WorkCentre 3615 Service Manual2-192
FIP 1. 147
031-548 SMB protocol error (4-050) User is expired
Cause:
User is expired.
Solution:
The machine will recover after the OK or Close button is pressed or message is displayed for
specified time.
If the error persists:
1. On user settings, check the user valid period with system administrator.
2. Perform the following in sequence.
• " Network System Fault Check"
• " Network-related Details Check Flow"
3. Take corrective actions at the host side.
FIP 1. 148
031-549 SMB protocol error (4-051) User is restricted. Null password is prohibited
Cause:
User is restricted. Null password is prohibited.
Solution:
The machine will recover after the OK or Close button is pressed or message is displayed for
specified time.
If the error persists:
1. On server security settings, check the access permission of a password user.
2. Perform the following in sequence.
• " Network System Fault Check"
• " Network-related Details Check Flow"
3. Take corrective actions at the host side.