Xerox Phaser 3610

Troubleshooting
Phaser 3610, WorkCentre 3615 Service Manual2-188
FIP 1. 139
031-540 SMB protocol error(4-007)Invalid scan domain name is specified
Cause:
Invalid domain name is specified.
(User name is specified in domain user form)
Solution:
The machine will recover after the OK or Close button is pressed or message is displayed for
specified time.
If the error persists:
1. Check if domain name is correct.
2. Perform the following in sequence.
• " Network System Fault Check"
• " Network-related Details Check Flow"
3. Take corrective actions at the host side.
FIP 1. 140
031-541 SMB protocol error (4-008) Invalid scan user name is specified
Cause:
Invalid scan user name is specified.
Solution:
The machine will recover after the OK or Close button is pressed or message is displayed for
specified time.
If the error persists:
1. Check if login name (user name) is correct.
2. Perform the following in sequence.
• " Network System Fault Check"
• " Network-related Details Check Flow"
3. Ensure that the error is replicated after the printer is powered Off and then On, and then
replace (REP 5.1 ESS PWB).