Troubleshooting
Phaser 3610, WorkCentre 3615 Service Manual2-172
FIP 1. 107
018-746 Google Cloud Print XMPP DNS Resolve Error
Cause:
A XMPP protocol network-related (DNS Name Resolution) error has occurred.
Solution:
The machine will recover after the OK button is pressed or message is displayed for specified
time.
If the error persists:
1. Check the network connection status, especially the DNS settings.
2. Perform the following in sequence.
• " Network System Fault Check"
• " Network-related Details Check Flow"
3. Update to the latest F/W.
4. Ensure that the error is replicated after the printer is powered Off and then On, and then
replace (REP 5.1 ESS PWB).
FIP 1. 108
024-340 Engine Controller Error
Cause:
Engine firmware error occurs.
Solution:
1. Turn the power Off and On to check that the error recurs.
2. Update to the latest F/W.
3. If the problem cannot be solved, replace (REP 5.6 MCU PWB).
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