Xerox Phaser 3610 Service Manual

Troubleshooting
Phaser 3610, WorkCentre 3615 Service Manual2-172
FIP 1. 107
018-746 Google Cloud Print XMPP DNS Resolve Error
Cause:
A XMPP protocol network-related (DNS Name Resolution) error has occurred.
Solution:
The machine will recover after the OK button is pressed or message is displayed for specified
time.
If the error persists:
1. Check the network connection status, especially the DNS settings.
2. Perform the following in sequence.
• " Network System Fault Check"
• " Network-related Details Check Flow"
3. Update to the latest F/W.
4. Ensure that the error is replicated after the printer is powered Off and then On, and then
replace (REP 5.1 ESS PWB).
FIP 1. 108
024-340 Engine Controller Error
Cause:
Engine firmware error occurs.
Solution:
1. Turn the power Off and On to check that the error recurs.
2. Update to the latest F/W.
3. If the problem cannot be solved, replace (REP 5.6 MCU PWB).

Xerox Phaser 3610 Specifications

General

Color	No
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	6.5 s
Print speed (black, normal quality, A4/US Letter)	45 ppm
Maximum duty cycle	110000 pages per month
Number of print cartridges	1
Page description languages	PCL 5e, PCL 6, PostScript 3
Network ready	Yes
Security algorithms	EAP, EAP-TLS, EAP-TTLS, WPA-PSK, WPA2-PSK
Mobile printing technologies	Apple AirPrint
Internal memory	512 MB
Processor frequency	400 MHz
Maximum internal memory	1024 MB
Sound power level (standby)	30 dB
Sound pressure level (printing)	56 dB
Total input capacity	700 sheets
Total output capacity	250 sheets
Maximum print size	216 x 356 mm
Paper tray media types	Card stock, Envelopes, Labels, Plain paper
Paper tray media weight	60 - 216 g/m²
ISO A-series sizes (A0...A9)	A4, A5
Maximum ISO A-series paper size	A4
Standard interfaces	Ethernet
Optional connectivity	Wireless LAN
Mac operating systems supported	Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion
Server operating systems supported	Windows Server 2003, Windows Server 2003 R2, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 R2, Windows Server 2008 x64
Windows operating systems supported	Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Power consumption (standby)	52 W
Power consumption (printing)	686 W
Power consumption (PowerSave)	2 W
Sustainability certificates	ENERGY STAR
Operating temperature (T-T)	15 - 28 °C
Operating relative humidity (H-H)	20 - 70 %
Product color	Blue, White

Weight and Dimensions

Depth	426 mm
Width	393 mm
Height	315 mm
Weight	13000 g