Xerox Phaser 3610

Troubleshooting
Phaser 3610, WorkCentre 3615 Service Manual 2-161
FIP 1. 84
017-978 FAX Controller Error
Cause:
Exceed the maximum number of pages in document.
Solution:
The machine will recover after the OK button is pressed or message is displayed for specified
time.
If the error persists:
1. Wait until the Pending FAX Jobs will be sent, or delete the Pending FAX data.
2. Divide the FAX data into smaller blocks or convert the data to a smaller format.
3. Update to the latest F/W.
4. Ensure that the error is replicated after the printer is powered Off and then On, and then
replace the following parts in sequence.
•(REP 5.4 Fax PWB)
•(REP 5.1 ESS PWB)
FIP 1. 85
017-979 FAX Controller Error
Cause:
File multi-open.
Solution:
The machine will recover after the OK button is pressed or message is displayed for specified
time.
If the error persists:
1. Turn the power Off and On to check that the error recurs.
2. Update to the latest F/W.
3. If the problem cannot be solved, replace (REP 5.1 ESS PWB).