Xerox Phaser 3610 Service Manual

Troubleshooting
Phaser 3610, WorkCentre 3615 Service Manual2-176
FIP 1.115
024-958 MSI Paper Size Mismatch
Cause:
The size of paper in the MSI does not match the specified print size.
Solution:
1. Open/close Tray, or reseat paper on manual feed tray.
2. Use the paper that meets the specifications.
3. Make sure that you are using the correct printer driver.
4. Check the Paper Size and Paper Type of the Tray Setting menu on the printer operator panel
and the printer driver.
5. If the problem cannot be solved, replace the corresponding paper feed rolls.
• MSI FEED ROLL / NUDGER ROLL (PL 2.6 MSI)
• MSI RETARD ROLL (PL 2.7 Bypass Tray)
• RUBBER ROLL ASSEMBLY (PL 2.2 Transport Assembly)
• REGI PINCHROLL ASSEMBLY (PL 2.2 Transport Assembly)
• REGI PINCH ROLL (PL 2.2 Transport Assembly)
Step Check and Action Yes No
1
• Check the shapes of the ACTUATOR FULL STACK
• Do the ACTUATOR FULL STACK move smoothly? Do
they have any damage?
Replace the
ACTUATOR
FULL STACK.
Go to Step
2.
2
• Execute the Diag Digital Input 071-122 to check the
operation of the FULL STACK SENSOR.
• Is the FULL STACK SENSOR operating normally?
Replace
(REP 5.6 MCU
PWB)
Go to
FIP 2.02

Xerox Phaser 3610 Specifications

General

Color	No
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	6.5 s
Print speed (black, normal quality, A4/US Letter)	45 ppm
Maximum duty cycle	110000 pages per month
Number of print cartridges	1
Page description languages	PCL 5e, PCL 6, PostScript 3
Network ready	Yes
Security algorithms	EAP, EAP-TLS, EAP-TTLS, WPA-PSK, WPA2-PSK
Mobile printing technologies	Apple AirPrint
Internal memory	512 MB
Processor frequency	400 MHz
Maximum internal memory	1024 MB
Sound power level (standby)	30 dB
Sound pressure level (printing)	56 dB
Total input capacity	700 sheets
Total output capacity	250 sheets
Maximum print size	216 x 356 mm
Paper tray media types	Card stock, Envelopes, Labels, Plain paper
Paper tray media weight	60 - 216 g/m²
ISO A-series sizes (A0...A9)	A4, A5
Maximum ISO A-series paper size	A4
Standard interfaces	Ethernet
Optional connectivity	Wireless LAN
Mac operating systems supported	Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion
Server operating systems supported	Windows Server 2003, Windows Server 2003 R2, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 R2, Windows Server 2008 x64
Windows operating systems supported	Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Power consumption (standby)	52 W
Power consumption (printing)	686 W
Power consumption (PowerSave)	2 W
Sustainability certificates	ENERGY STAR
Operating temperature (T-T)	15 - 28 °C
Operating relative humidity (H-H)	20 - 70 %
Product color	Blue, White

Weight and Dimensions

Depth	426 mm
Width	393 mm
Height	315 mm
Weight	13000 g