Xerox Phaser 3610

Troubleshooting
Phaser 3610, WorkCentre 3615 Service Manual 2-169
FIP 1. 101
018-739 Google Cloud Print XMPP Network Other Error
Cause:
A XMPP protocol network-related internal error has occurred.
Solution:
The machine will recover after the OK button is pressed or message is displayed for specified
time.
If the error persists:
1. Check the network connection status and the network settings.
2. Perform the following in sequence.
• " Network System Fault Check"
• " Network-related Details Check Flow"
3. Update to the latest F/W.
4. Ensure that the error is replicated after the printer is powered Off and then On, and then
replace (REP 5.1 ESS PWB).
FIP 1. 102
018-740 Google Cloud Print XMPP Certificate Error
Cause:
A XMPP protocol network-related certificate connection error has occurred.
Solution:
The machine will recover after the OK button is pressed or message is displayed for specified
time.
If the error persists:
1. Check whether the Root CA Certificate(s) and settings are is correct.
2. Perform the following in sequence.
• " Network System Fault Check"
• " Network-related Details Check Flow"
3. Update to the latest F/W.
Ensure that the error is replicated after the printer is powered Off and then On, and then
replace (REP 5.1 ESS PWB).