Troubleshooting
Phaser 3610, WorkCentre 3615 Service Manual2-296
FIP 1. 336
118-311 Google Cloud Print Software Error
Cause:
A critical internal error has occurred.
Solution:
1. Check the settings, and try again.
2. Contact customer support if the issue reoccurs.
3. Perform the following in sequence.
• " Network System Fault Check"
• " Network-related Details Check Flow"
4. Update to the latest F/W.
5. If the error persists, ensure that the error is replicated after the printer is powered Off and
then On, and then replace (REP 5.1 ESS PWB).
FIP 1. 337
123-314 Panel Power On Error
Cause:
Communication error at panel power on.
Startup sequence does not start from AIOC within 1 minute after panel power on.
Solution:
1. Turn the power Off and On to check that the error recurs.
2. Update to the latest F/W.
3. If the problem cannot be solved, replace (REP 5.1 ESS PWB).
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