Xerox Phaser 3610

Troubleshooting
Phaser 3610, WorkCentre 3615 Service Manual2-202
FIP 1. 166
031-595 FTP Scan PORT Command Fail (Network Error)
Cause:
PORT command failed.
Solution:
The machine will recover after the OK or Close button is pressed or message is displayed for
specified time.
If the error persists:
1. Do the same operation again.
2. If still not improved, contact the system administrator. Check whether you have the access
permission for renaming files, or whether the server supports the rename command of FTP.
3. Take corrective actions at the host side.
FIP 1. 167
031-598 FTP Scan Append Command Fail
Cause:
APPE command failed.
Solution:
The machine will recover after the OK or Close button is pressed or message is displayed for
specified time.
If the error persists:
1. Check append access right to the file.Check server supports FTP append command.
2. Take corrective actions at the host side.