Troubleshooting
Phaser 3610, WorkCentre 3615 Service Manual2-344
The user name of a job
sender or the group
name to which the job
sender belongs is not
defined for the print
server users of a print
server.
Use NWADMIN from the workstation to
check that the user name of the job
sender or the group name to which the
job sender belongs is registered in Users
of the target print server.
1. Resend print data to the print
queue in which the user name of
the job sender or the group
name to which the job sender
belongs has been registered in
Users of Print Server
Information.
2. Use NWADMIN from the
workstation to register the user
name of the job sender or the
group name to which the job
sender belongs in the Users
information of the target print
server.
The print queue that
has sent print data is
not allocated to the
printer.
Use NWADMIN from the workstation to
check that the target printer is allocated
in the list of the printers in service in
Allocation of the target print queue.
1. Resend print data to the print
queue that has been allocated
to the printer.
2. Use NWADMIN from the
workstation to add a target
queue using Allocation of the
target printer.
The data type of the
print data does not
match the print
environment settings
of the workstation.
-
When the workstation uses
Windows, make settings so that
it does not output Ctrl-D.
The number of print
queues that exceeds
the maximum number
of supported queues
has been set.
Use NWADMIN from the workstation to
check that the desired print queue is
allocated in the list of the printers in
Allocation of the target printer.
Resend print data to the print
queue that has been allocated
to the printer.
No slave file servers
have been set (bindery
service mode).
Use PCONSOLE from the workstation to
check that a slave file server is registered
in Service Net Ware Server of the
appropriate print server in Print Server
Information.
Use PCONSOLE from the
workstation to register a slave
file server and then reflect the
setting parameters.
Printer types are
different.
Use PCONSOLE from the workstation to
check that Port:LPT1 and Position: Auto
Mode (Local) are set in Print Server
Information > Printers > Environment
Settings for Printer xxx.
Use PCONSOLE from the
workstation to set Port:LPT1 and
Position: Auto Mode (Local), and
reflect the setting parameters.
Cause: Check Method Action
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