Barco Event Master E2 Series

Barco Event Master E2 Series

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569R5905948 /12 Event Master Devices

Troubleshooting C

Table of Contents

Default Chapter5
- Table of Contents5
1 Introduction13
- About this Guide14
- Record of Changes14
- Symbols, Pictures and Fonts19
- The 4K Screen Management System19
2 Safety21
- General Considerations22
- Important Safety Instructions22
3 General25
- Event Master Devices Overview26
- Event Master Series Processors Features31
- Event Master Controllers Features37
- Terms and Definitions39
- Control Overview42
- Presentation System Overview43
- Installation Requirements44
- Initial Inspection44
- Rack-Mount Procedure49
4 Hardware Orientation53
- Front Panel54
- Rear Panel55
- SDI Input Card60
- Dual Link DVI Input Card62
- Hdmi/Displayport Input Card64
- Quad Channel Displayport 1.2 Input Card65
- Quad HDMI 2.0 Input Card67
- Tri-Combo Input Card68
- Quad Channel Displayport 1.2 Output Card70
- HDMI Output Card72
- Quad HDMI 2.0 Output Card73
- SDI Output Card74
- Tri-Combo Output Card75
- Expansion Link Card78
- CXP Input/Output Card79
- VPU Card81
5 Front Panel Menu Orientation83
- Power-Up Initialization84
- Front Panel Menu Tree84
- Using Menu System85
- About Status Menu88
- About Setup Menu88
- About the System Menu89
- System Menu > Black Invalid89
- System Menu > USB Device (Backup/Restore)90
- System Menu > Ethernet93
- System Menu > VFD Brightness (Display Brightness)94
- System Menu > Diagnostics94
- System Menu > Lock Front Panel97
- System Menu > Admin Lock98
- System Menu > Webapp Lock98
- Using the Tech Support Menu99
- Restoring Factory Default Settings99
- Firmware Upgrade100
- Save All100
6 EM GUI Orientation103
- General Requirements105
- Download of Event Master Toolset Software105
- Software Installation106
- Starting up106
- Screen Layout Presentation106
- Controls108
- Configuration Menu109
- Configuration Menu > Network Resource Area111
- Configuration Menu > System Diagram Area112
- Configuration Menu > System Modifier Area115
- Configuration Menu > Adjustment Area117
- Configuration Menu > Adjustment > Unit Configuration118
- Configuration Menu > Adjustment > Input Configuration122
- Configuration Menu > Adjustment > Background Configuration133
- Configuration Menu > Adjustment > Output Configuration136
- Configuration Menu > Adjustment > Destination Configuration145
- Configuration Menu > Adjustment > Destination Configuration > Adjust Panel157
- Configuration Menu > Adjustment > Custom Formats Configuration172
- Configuration Menu > Adjustment > External Devices Configuration175
- Configuration Menu > Linking178
- Programming Menu196
- Programming Menu > Resources Area198
- Programming Menu > Diagram Area210
- Programming Menu > Layer Modifier Area213
- Programming Menu > Adjustment Area217
- Programming Menu > Adjustment Area > Layer Configuration218
- Programming Menu > Adjustment Area > Dest Group Configuration228
- Programming Menu > Adjustment Area > Background Configuration230
- Programming Menu > Adjustment Area > User Keys Configuration232
- Programming Menu > Adjustment Area > Presets Configuration235
- Programming Menu > Adjustment Area > Source Adjustment237
- Programming Menu > Adjustment Area > Global Transition Rate/Trans/Cut239
- Cue Menu240
- Cue Menu > Adjustment Area241
- Cue Menu > Cue Workspace Area242
- Cue Menu > Command Resource Area244
- Multiviewer (MVR) Menu245
- Multiviewer Menu > Resource Area247
- Multiviewer Menu > Multiviewer Layout Area248
- Multiviewer Menu > Modifier Area249
- Multiviewer Menu > Adjustment Area250
- Multiviewer Menu > Adjustment Area > Output Color251
- Multiviewer Menu > Adjustment Area > Window Adjustment252
- Controller Menu253
- Settings Menu253
- Settings Menu > Web App Area258
- Settings Menu > Web App Area > Dashboard259
- Settings Menu > Web App Area > Tools263
- Settings Menu > Web App Area > Tools > Manage Software264
- Settings Menu > Web App Area > Tools > Backup & Restore266
- Settings Menu > Web App Area > Preset268
- Settings Menu > Web App Area > Use JSON268
- Settings Menu > Web App Area > Help269
- Settings Menu > Web App Area > Contact Us270
- Settings Menu > Web App Area > Follow Us271
7 System Setup273
- Setup Prerequisites274
- System Setup Sequence274
- Power up and Status Check275
- Return to Factory Default276
- Communication Setup276
- Restoring the System277
- User Preference Setup278
- Saving the Setup278
- Backing up the System279
- Configuration Menu > Initial Setup279
- Configuration Menu > Add Background(S)280
- Configuration Menu > Add Inputs281
- Configuration Menu > Add Outputs282
- Configuration Menu > Add Screen Destinations & Layers285
- Configuration Menu > Layer Optimization288
- Configuration Menu > Add Aux Destinations289
- Configuration Menu > MVR Outputs291
- Programming Menu > Capture Stillstore from Inputs & Backgrounds292
- Programming Menu > Select Thumbnails for Native Backgrounds293
- Programming Menu > Select Thumbnails for Inputs293
- Programming Menu > Create Sources from Inputs294
- Programming Menu > Drop Backgrounds into Screen Destinations295
- Programming Menu > Drop Sources, Layers into Screen Destinations & Sources into Layers295
- Programming Menu > Drop Inputs to Aux Destinations297
- Programming Menu > Presets and User Keys297
- Programming Menu > Destination Transition299
- Multiviewer Menu > Drop Inputs, Backgrounds and Destinations299
8 Updating Firmware301
- Upgrading Firmware Using the USB Port302
9 General Operation Example305
- Event Requirements306
- Preliminary306
- Control Software Operation307
- Configuration Menu309
- Programming Menu313
- Multiviewer (MVR) Menu324
10 Controller Orientation327
- General Description328
- Front Panel Overview330
- Backside Overview331
- Front Panel Overview332
- Backside Overview333
- EC-200/EC-210 Front Panel Overview334
- EC-200/EC-210 Backside Overview335
- Use of Color336
- Touchscreen337
- Destinations Buttons337
- Layer Buttons338
- Assign Buttons with Contextual Displays339
- T-Bar340
- Transition Buttons341
- Future Expansion Button Group (EC-200/EC-210 Only)342
- Direct Selection Button Group and Barco Eye Button (EC-200/EC-210 Only)342
- System Function Button Group (EC-200/EC-210 Only)344
- Syntax Entry Button Group (EC-200/EC-210 Only)345
- Contextual Display Button Group (EC-200/EC-210 Only)345
- Num Pad Button Group (EC-200/EC-210 Only)346
- Live Function Button Group (EC-200/EC-210 Only)347
- Trackball (EC-200/EC-210 Only)348
- Rotary Encoders (EC-200/EC-210 Only)349
- Panel Lock Button (EC-200/EC-210 Only)350
- Save Button (EC-200/EC-210 Only)350
11 Controller Configuration351
- General352
- Controller Connection352
- Controller Connection353
- EC-200/EC-210 Controller Connection353
- Touchscreen Calibration354
- Lights355
- Assigning Resources to the Desk357
12 Controller Operation359
- General Overview360
- EC-200/EC-210 Firmware Upgrade360
- How to Power down and Restart the EC-200/EC-210360
- How to Select Destinations362
- How to Use the Layer Buttons362
- What Are Layer Executers363
- How to Use Assign Buttons363
- How to Use the Page Arrow Buttons364
- How to Use Transition Buttons364
- How to Use the T-Bar365
- How to Use the Custom Function Buttons365
- EC-200/EC-210 Philosophy365
- Function Button for Syntax367
- Additional Direct Access and Functionality373
13 Preventive Maintenance Actions379
- E2 Maintenance Actions380
- S3 Maintenance Actions380
- EX Maintenance Actions380
- Maintenance Actions381
- EC-200/EC-210 Maintenance Actions381
14 E2 Maintenance383
- E2 Unit Overview385
- Process Overview386
- Spare Parts Serviceable by All Users387
- Rear I/O and Link Cards388
- Rear I/O, VPU and Link Card Heatsink Fan389
- Tri-Combo Input and Tri-Combo Output Card Disassembly and Assembly391
- Front Cover Assembly396
- Front Brackets398
- 3RU Fan Tray399
- 1RU Fan Tray400
- VPU Card(S)402
- Front Panel Knob403
- Front Panel Mount404
- Front Panel Board405
- VFD Display Assembly407
- VFD Display Filter408
- Bottom Panel408
- Solid-State Memory409
- System Battery411
- CPU Module412
- Power Supply413
- System-Power Board415
- Genlock Assembly419
- USB Cable422
- USB Extension Cable424
- VFD Cable425
- Keyboard Cable428
- Genlock Cable430
- Ethernet Cable431
- 3RU Fan Cable432
- 1RU Fan Cable435
- Rear Rack Ears438
- Front Rack-Ears439
- Top Cover440
- Top Card Guide441
- Motherboard Fan442
15 S3 Maintenance445
- S3 Unit Overview447
- Process Overview448
- Spare Parts Serviceable by All Users449
- Rear I/O, Link and VPU Cards450
- Rear I/O, VPU and Link Card Heatsink Fan452
- Tri-Combo Input and Tri-Combo Output Card Disassembly and Assembly453
- Front Cover Assembly453
- Front Brackets455
- 3RU Fan Tray456
- Front Panel Knob458
- Front Panel Mount459
- Front Panel Board460
- VFD Display Assembly461
- VFD Display Filter462
- USB Cable463
- USB Extension Cable465
- Power Supply467
- Genlock Assembly468
- Rear Rack Ears471
- Front Rack-Ears471
- Top Cover472
- Top Card Guide473
- Motherboard Fan474
- Power Interposer Assembly475
- Power Supply Guide478
- Side Support Plate480
- Link Card Interposer482
- CPU Module483
- Solid-State Memory485
- System Battery486
- VFD Cable487
- Keyboard Cable490
- 3RU Fan Cable493
- Ethernet Cable496
- Genlock Cable498
16 EX Maintenance501
- EX Unit Overview503
- Process Overview504
- Spare Parts Serviceable by All Users504
- Event Master Cards505
- Tri-Combo Input and Tri-Combo Output Card Disassembly and Assembly507
- Top Cover507
- Power Supply508
- CPU Module510
- System Battery511
- Motherboard512
- Motherboard Fansink516
17 Maintenance519
- Servicing520
18 Maintenance521
- Servicing522
19 EC-200/EC-210 Maintenance525
- Servicing526
20 Environmental Information529
- Disposal Information530
- Rohs Compliance530
- Contact Information531
A Specifications533
- Specifications of E2534
- Specifications of E2 Jr535
- Specifications of E2 Gen 2536
- Specifications of S3-4K538
- Specifications of S3-4K Jr539
- Specifications of EX541
- Specifications of EC-30542
- Specifications of EC-50542
- Specifications of EC-200543
- Specifications of EC-210544
- Specifications of the CXP I/O Card545
- Specifications of the Expansion Link Card545
- Specifications of the S3 VPU Card545
- Specifications of the SDI Input Card (Gen 1)545
- Specifications of the SDI Output Card (Gen 1)545
- Specifications of the DP/HDMI Input Card (Gen 1)546
- Specifications of the HDMI Output Card (Gen 1)546
- Specifications of the HDMI 2.0 Quad Input Card (Gen 2)546
- Specifications of the HDMI 2.0 Quad Output Card (Gen 2)546
- Specifications of the Quad DP 1.2 Input Card (Gen 2)547
- Specifications of the Quad DP 1.2 Output Card (Gen 2)547
- Specifications of the 4K60 Tri-Combo Input Card (Gen 2)547
- Specifications of the 4K60 Tri-Combo Output Card (Gen 2)547
- Specifications of Standard Connections548
- Standard Connector Pinouts549
B Remote Control Protocol553
- Event Master Series Processor ASCII Remote Control554
- Event Master Series Processor JSON RPC Remote Control555
C Troubleshooting569
- Troubleshooting List570
D Third Party Software Acknowledgements573
- Third Party Software List574
E Warranty575
- About Warranty and RMA576
- Index577

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