R5905948 /12 Event Master Devices 99
5.15 Using the Tech Support menu
General
The Tech Support Menu, shown in the following illustration, provides quick access to Customer Support
contact information, and also shows you the software version for your Event Master unit.
Image 5-32: Tech Support Menu
This menu displays:
• The software version of your Event Master unit . For more details on software upgrade instructions please
refer to section “Updating firmware”, page 301.
• The US Customer Support telephone number. This number is accessible from 6 a.m. to 10 p.m. (PST), 7
days per week. The European customer support number is: 0800-90-0410. In China call: 40088-22726. All
other regions, call your local Barco support.
• The Customer Support web site address for all regions.
5.16 Restoring Factory Default Settings
General
As shown in the following illustration, two options in the Setup Menu allow you to restore the Event Master unit
to its factory default condition.
Image 5-33
The following attributes constitute a factory default condition:
• The Status Menu is shown in the display screen.
• All custom configurations are deleted.
The Factory Reset Menu provides two options for restoring factory default settings:
• Factory Reset — If you use this option, all of your system configuration are deleted. Settings will be
restored to the original factory defaults.
• Factory Reset, Save IP — This option performs a factory reset, but retains the IP address of the unit.
• Factory Reset, Save IP, EDID — This option performs a factory reset, but retains the IP address and
EDID settings of the unit.
• Factory Reset, Save IP, EDID, ID — This option performs a factory reset, but retains the IP address, EDID
settings, and the unit ID of the unit.
• Soft — This option performs a reset, but retains the IP address, EDID settings, the unit ID, and all user
settings of the unit.
It is advisable to clear all saved configurations when you use the Event Master unit for the first time,
or when returning an unit from an event.
Front Panel Menu orientation
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