Error Codes
SM 31 D393
Fax Option
Type C5000
(D393)
Code Meaning Suggested Cause/Action
error
2-51
The machine resets itself
because of a fatal
communication error
 If this is frequent, update the ROM, or replace
the FCU.
2-53
Snd msg() in the manual
task is an error because
the mailbox for the
operation task is full.
 The user did the same operation many times,
and this gave too much load to the machine.
4-01 Line current was cut
 Check the line connector.
 Check for line problems.
 Replace the FCU.
4-10
Communication failed
because of an ID Code
mismatch (Closed
Network) or Tel. No./CSI
mismatch (Protection
against Wrong
Connections)
 Get the ID Codes the same and/or the CSIs
programmed correctly, then resend.
 The machine at the other end may be
defective.
5-10 DCR timer expired  Replace the FCU.
5-20
Storage impossible
because of a lack of
memory
5-21 Memory overflow
 Temporary memory shortage.
 Test the SAF memory.
5-23
Print data error when
printing a substitute rx or
confidential rx message
 Test the SAF memory.
 Ask the other end to resend the message.
5-25 SAF file access error
 Replace an SD card or HDD.
 Replace the FCU.
6-00 G3 ECM - T1 time out
 Try adjusting the rx cable equalizer.