Troubleshooting
Phaser 3610, WorkCentre 3615 Service Manual2-340
2. Check at Print Not Available
3. Check at Documents Cannot be Deleted from Printers Window
Cause: Check Method Action
The machine is
processing a print
request from another
computer.
(When No Spooling is
set for Receiving
Buffer)
Check that the printing is in progress in
the machine. (A write error dialog
appears indicating that there is no area
to store the files in queue.)
After print process has been
completed in the machine, issue
a print request or switch the
machine setting to Spool to
Memory.
The number of
connections in the
machine has exceeded
the maximum value.
The port connection is also being hold
when the printer is paused due to no
paper because it is hold "since a job
request has been issued to Net until
printing is complete".
Check the maximum number of sessions
of SMB from the EWS Protocol menu to
check whether Jobs reaching or
exceeding the Maximum Number of
Sessions were requested simultaneously
at the site.
Wait for a while and issue the
same print request again.
Or, check the number of users
that can use the machine at the
same time and set the
maximum number of sessions to
an appropriate value from the
EWS Protocol menu.
Cause: Check Method Action
Trying to delete all the
print data displayed in
Printers window. (This
can only be done by
the administrator of
this machine.)
From the Printers menu, check whether
the system is trying to delete the print
data. (Clear Print Jobs menu)
Select the print data to be
deleted and delete the print
data from Documents menu in
the Printers window. (Cancel
Job menu)
There are different
print data owners.
Check that the name displayed in Owner
of the selected print data matches the
login name that is logged in to Windows.
Log in to Windows using the
name displayed in Owner of the
print data to delete the data.
Service Pack 4.0 or
later is not installed.
(For Windows NT 4.0)
Check the version of Service Pack, which is
displayed at start up of WindowsNT 4.0.
Install Service Pack version 4.0
or later.
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