Troubleshooting
Phaser 3610, WorkCentre 3615 Service Manual2-342
7. Check At Printing
1. When Hard Disk or Memory is set for SMB (Spool)
When the machine starts receiving print data and the print data size is larger than the hard disk or
remaining memory capacity, the print data will not be received.
If the print data exceeds the receiving capacity, some computers will resend data immediately. In
this case, the computer may look like it has hanged. To correct this, cancel the sending of print
data at the computer.
2. When No Spooling is set for SMB (Spool)
When a print request is received from a computer, the print requests from other computers cannot
be received.
3. When the IP Address or the name of the computer has been changed
When the IP Address or the name of the computer has been changed, the inquiry and cancellation
of processes from the machine cannot be performed properly. With no print data stored in the
machine receiving buffer, turn the machine OFF and ON.
The print cancellation/forced output processes of the print data stored in the machine receiving
buffer can be done from the machine Operation Panel. Refer to "11 Job Check" in "User Guide" for
more information on how to do this.
4. When the machine is in the offline state
When the machine is in offline state and a print instruction is issued from a computer, the data
will not be received in the machine, and an error dialog box appears on the computer indicating
that write error has occurred. However, for SMB, the print data can be received from the computer
even when the machine is offline.
5. Deleting Jobs
For WindowNT 4.0, jobs can be deleted when Service Pack 4 or later is installed. When a job is
deleted while data is being received, write error appears. In this case, the Retry button on the error
dialog box is disabled.
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