SC No. Type Error Name/Error Condition/Major Cause/Solution
SC650-13 C Remote Service Modem Communication Error (RC Gate Type M was
installed but modem is not present (detected during operation))
• An error related to communication (dialup connection, modem
board etc.) using the RC Gate Type M was detected or an error that
prevents RC Gate operation was detected at power on.
• Displayed only when an error is detected while RC Gate is
operating.
• SC is not issued if an error occurs during RC Gate installation
(because it can be referenced using SP).
RC Gate Type M was installed but modem is not present (detected during
operation)
• If a modem board is not installed, install it.
• Check again if the modem driver configurations (SP5-816-160,
SP5-816-165 to 171) are correct.
• If the problem is not solved, replace the modem.
SC No. Type Error Name/Error Condition/Major Cause/Solution
SC650-14 C Remote Service Modem Communication Error (RC Gate Type N was
installed but modem is present or wired/wireless LAN is not working
correctly)
• An error related to communication (dialup connection, modem
board etc.) using the RC Gate was detected or an error that
prevents RC Gate operation was detected at power on.
• Displayed only when an error is detected while RC Gate is
operating.
• SC is not issued if an error occurs during RC Gate installation
(because it can be referenced using SP).
RC Gate Type N was installed but modem is present or wired/wireless
LAN is not working correctly
• If a modem board is attached, remove it.
• Check if wired/wireless LAN works.
SC620-Service Call 620-689
963
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