Ricoh MP C3004 - Tray 1 Transport Sensor: Late Jam: Cause Code 011

Target Part/SP No.:Paper Feed Motor / SP5-804-016 (Feed Motor:CW:Standard Speed)
Cause verification Problem Judgement
Turn the referenced motor OFF with OUTPUT check Drive sound heard
Turn the referenced motor ON with OUTPUT check Drive sound not heard
Solution:
• Reconnect the connector.
• Replace the motor.
• Replace the Paper Transport IOB.
• Replace the harness.
Checking paper status, pick-up roller, feed roller, and friction roller for 1st feed tray
Check the paper position (Check whether or not the leading
edge of the paper, side paper guide, and end paper guide
are positioned according to the manual.)
• Check the paper orientation.
• Turn the paper in the feed tray
upside down.
Check if the paper has reached the maximum stackable limit of
the side paper guide.
Reduce the paper to below the
stackable limit.
Check if the sheets are stuck to each other due to edge
roughness, coating, stain, or temperature.
Fan the paper
Check if extra thin paper or thick paper exceeding the
supported paper thickness is being used.
Use supported paper types.
Check if the paper thickness and size are detected correctly. Set the paper thickness and size to
the correct value.
Check if the paper being used produces a lot of paper dust. Change the paper type (if possible).
Check if the paper roller is not stained with paper dust. Clean the pick-up roller, feed roller,
and friction roller for 1st feed tray.
Tray 1 Transport Sensor: Late Jam : Cause Code 011
Target Part/SP No.:Transport Sensor (1st Feed Tray) / SP5-803-003 (Transport Sensor 1)
Cause verification Problem Judgement
Execute an INPUT check when there is no paper at the position
of the referenced sensor.
0: Paper detected
6. Troubleshooting
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