No. Type Error Name/Error Condition/Major Cause/Solution
SC878-00 D TPM authentication error
TPM electronic recognition failure
• Update of system module attempted without correct update path
• USB flash memory not operating correctly
Replace the controller board.
Trusted Platform Module
• In computing, Trusted Platform Module (TPM) is both the name of a published specification
detailing a secure crypto processor that can store cryptographic keys that protect information, as
well as the general name of implementations of that specification often called the "TPM chip" or
"TPM Security Device" (as designated in certain Dell BIOS settings).
No. Type Error Name/Error Condition/Major Cause/Solution
SC878-01 D USB flash error
There is a problem in the file system of the USB flash memory.
USB Flash system files corrupted
Replace the controller board.
No. Type Error Name/Error Condition/Major Cause/Solution
SC878-02 D TPM error
An error occurred in either TPM or the TPM driver
TPM not operating correctly
Replace the controller board.
Service Call 816-899
1043
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