SC No. Type Error Name/Error Condition/Major Cause/Solution
Issued when expanded authentication management is set to "ON" but
either of the following occur.
• There is no expanded authentication module in the machine.
• The SD card or the file of the expanded authentication module is
broken.
• There is no DESS module in the machine.
• There is no DESS module in the machine (models on which the
function is optional).
• There is no expanded authentication module in the machine.
• The SD card or the file of the expanded authentication module is
broken.
• Set a working SD card/expanded authentication module file.
• Install the DESS module.
• In the SSP mode set SP5-401-160 to "0".
• In the SSP mode, set SP5-401-161 to "0".
• Replace the NVRAM.
SC No. Type Error Name/Error Condition/Major Cause/Solution
SC636-02 D IC Card Error (Version error)
The version of the expanded authentication module is not correct.
Incorrect module version
Install the correct file of the expanded authentication module.
SC No. Type Error Name/Error Condition/Major Cause/Solution
SC637-01 D Tracking Information Notification Error (Tracking application error)
Tracking information was lost.
• Tracking SDK application error
• Internal notification error
Turn the main power off/on.
6. Troubleshooting
960
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