Grandstream Networks UCM6510 User Manual

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UCM6510 IP PBX User Manual
Version 1.0.20.31
Figure 190: Agent Login Settings
For example, if the call queue extension is 6510, Agent Login Extension Postfix is * and Agent Logout
Extension Postfix is **, users could dial 6510* to login to the call queue as dynamic agent and dial
6510** to logout from the call queue. Dynamic agent does not need to be listed as static agent and can
log in/log out at any time.
 Call queue feature code "Agent Pause" and "Agent Unpause" can be configured under Web GUICall
FeaturesFeature Codes. The default feature code is *83 for "Agent Pause" and *84 for "Agent
Unpause".
 Queue recordings are shown on the Call Queue page under “Queue Recordings” Tab. Click on to
download the recording file in .wav format; click on to delete the recording file. To delete multiple
recording files by one click, select several recording files to be deleted and click on “Delete Selected
Recording Files” or click on “Delete All Recording Files” to delete all recording files.
Call Center Settings & Enhancements
UCM supports additional call center features such as virtual call queue and position announcement,
allowing callers to know their current position in the queue and providing them the option to either stay in
the queue or request for callback once an agent is available.
To configure these, click on the button for a queue group and click on the Advanced Settings tab. The
following options are available:

Grandstream Networks UCM6510 Specifications

General

Brand	Grandstream Networks
Model	UCM6510
Category	PBX
Language	English