P a g e | 310
UCM6510 IP PBX User Manual
Version 1.0.20.31
Figure 193: Agent details
Login Record
Login Record is a report that shows the timestamps of dynamic agent logins and logouts and calculates
the amount of time the dynamic agents were logged in. Dynamic agents are extensions that log in and out
either via agent login/logout codes (configured in Global Queue Settings page) or by using the GXP21xx
call queue softkey. A new record will be created only when an agent logs out. The following information is
available:
Agent – the extension that logged in and out.
Queue – the queue that the extension logged in and out of.
Login Time – the time that the extension logged into the queue.
Logout Time – the time that the extension logged out of the queue.
Login Duration – the total length of time that the extension was logged in.
Figure 194: Login Record
Pause Log
Pause Log is a report that shows the times of agent pauses and unpauses and calculates the amount of
time that agents are paused. If an agent is part of several queues, an entry will be created for each queue.
An entry will only be created after an agent unpauses. The following information is available:
Agent – the extension that paused and unpaused
Queue – the queue that the agent is in.
Pause Time – the time that the agent paused.
Resume Time – the time that the agent unpaused.
To Next Page
Loading...
Need help?
General
